Centacare NT



		The Northern Territory The Northern Teritory is serviced by two organisations, one in Alice Springs and one in Darwin. Please use the links below to view the details about each: Alice Springs - Centacare NT Darwin - Aged and Disability Rights Team Centacare NT Centacare NT is committed to the Catholic Church's belief in the dignity of every person. In our struggle for a just society we are called to work with people in ways which strengthen them in community so that we may all experience the fullness of life. Operating Goals We promote justice. We target our programs to service identified needs in culturally appropriate ways. We strive to participate with indigenous people to develop programs. We foster a holistic approach to service delivery - looking at prevention, early intervention, long term work, education and training and community development. We see Centacare NT as a Territory wide service. We manage our programs in line with accepted national/international standards. We develop partnerships with individuals, families, communities and agencies to maximise the outcomes of our work. We value all our staff and strive for excellence in management. As a client of this service what are my rights? The Centacare NT Aged Care Advocacy Service is funded by the Departments of Health and Ageing, Family and Community Services and the Northern Territory Department of Health and Community Services and works to encourage the rights of elderly residents of nursing homes and hostels. Our aim is to assist you, on a one to one basis, to deal with the issues you are facing. All information that you tell us is confidential You are protected by the privacy act You have access to look at the information we keep on file We can provide you with a copy of the Privacy laws that protect you All clients of the Aged Care Advocacy program are treated with dignity and respect at all times This Advocacy service has a Charter of Service to ensure that the assistance you receive is of the highest possible standard Who do we work with? Residents of Commonwealth-funded nursing homes and hostels, and people representing them We also work with people who have been assessed and are waiting to move into residential homes Our area covers Alice Springs, Tennant Creek and some remote areas. What rights does the Service encourage? All people, including older people, have a right to: Information - about services Privacy and Dignity - to be treated with respect Freedom of Choice - decision making for yourself Good Health - your own doctor, health worker Comment or Complaint Equal Treatment - regardless of cultural background or other differences As a Client of our Service you have a right to: Honest and fair treatment Accurate, relevant help Prompt and polite services Privacy and confidentiality Accurate Advertising The Complaints Process If you are not happy with the quality of service you receive then please follow these simple steps. 1. Talk to the Aged Care Advocate or to the Alice Springs Senior Counsellor (Centacare NT welcomes any opportunity to improve services to customers). You can be assured that no matter how big or small your complaint is taken seriously. 2. If it is too hard to come in and see us, you can call and ask to speak to the Manger, Family and Community Development. They will deal with your complaint. Centacare NT - Alice Springs Freecall - 1800 354 550 3. If you feel dissatisfied with the result then contact: The Aged Care Complaints Resolution Scheme Free call: 1800 550 552 4. If you are not satisfied with the response from the Aged Care Complaints Scheme, you can call the Commonwealth Ombudsman Free call: 1300 362 072 or NT Health Complaints Commission 8999 1972 Aged and Disability Rights Team A rights service for older people and people with disabilities. The Aged and Disability Rights Team's service is free, independent and respects your privacy. Who Do We Help? we help older people who live in hostels and nursing homes or who get Community Care Packages (CCPs) we help people with disabilities who want to know about their rights and how to get them What Can We Do For You? We can give you information, support and help with the law about: the kind of care you get when you are treated differently or not given a fair go because of your disability people not respecting your culture when you feel all alone and not a part of the community where you live your money what you do for fun getting a job, or problems where you work help you with other issues about services for older people and people with disabilities What Else Do We Do? we also teach the community about things that are important to older people and people with disabilities we also try to change the way services work so that they give older people and people with disabilities a fair go The Aged and Disability Rights Team is funded by the Departments of Health and Ageing, Family and Communit Services and the Northern Territory Department of Health and Community Services. Who do you talk to if you are not happy with our Service? If you are not happy with our service it is important to tell us so we can do something about it. Please talk to our Coordinator by phone at 8982 1111 or by writing a letter to GPO Box 3180 Darwin NT 0801. Or you can talk to somebody at the Health and Community Services Complaints Commission, which is not a part of our service. You can talk to them by phone at 1800 806 380, or by writing to GPO Box 1344 Darwin NT 0801. Darwin Community Legal Service - What Do We Do? As well as the Aged and Disability Rights Team, Darwin Community Legal Service: gives free advice about the law, and helps you find a lawyer if you need one teaches the community about the law helps people who get social security payments welfare rights information (for problems with Centrelink) general legal service disability discrimination service people who speak your language can be arranged for free Contact Details Darwin Community Legal Service Aged & Disability Rights Team Cnr Manton & McMinn St DARWIN NT 0801 Postal Address: GPO Box 3180 Darwin NT 0801 Ph: 08 8982 1111 Freecall: 1800 700 600 Fax: 08 8982 1112 Email: info@dcls.org.au Web: www.dcls.org.au

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