Residential Care Rights









ELDER RIGHTS ADVOCACY
-empowering older Victorians

Elder Rights Advocacy (ERA), formerly Residential Care Rights, is the aged care advocacy service in Victoria, part of the National Aged Care Advocacy Program, an Australian Government initiative.

Who Is ERA's Service For?
For any person in Victoria who:

  • lives in an aged care facility;
  • has applied for or receives:
    • a Community Aged Care Package (CACP);
    • an Extended Aged Care At Home Package (EACH);
  • is being assessed by an Aged Care Assessment Service;
  • may have to move into an aged care facility if community services cannot support them in their own home.



ERA's Services
We can:

  • provide information, support and advice about rights and responsibilities to aged care recipients and/or their family representatives;
  • encourage and support action by individual people, groups or their representatives, including making approaches to management with issues or problems;
  • assist with complaints;
  • assist with the development of or support residents' committees;
  • provide information and education sessions to aged care recipients, their families, and staff of aged care service providers;
  • consult on policies to enhance consumer rights;
    promote community awareness of the rights of older people.

Click on the link to our website (www.era.asn.au) for more information about our service, including access to an extensive list of fact sheets and other publications about rights in aged care.

CONTACT ERA

Postal address
and office location:

Elder Rights Advocacy
Level 4, 140 Queen Street
Melbourne VIC 3000

Telephone: (03) 9602 3066
1800 700 600 - free call in Victoria except mobile phones
Fax: (03) 9602 3102
Email: era@era.asn.au
Website: www.era.asn.au

 

 



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